17bat's Privacy Policy

1. Introduction

17bat ("we", "us", or "platform") operates a safe and trusted online gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect from you when you visit or use our website https://17bat.lat, how that information is used, with whom it may be shared, and what your rights and choices are.

This Policy supplements our terms of use and should be read together with our Terms & Conditions. By using our services, you agree to the practices described in this Policy.

2. Information We Collect

17bat collects various types of information to provide effective and secure services. The details are described below:

a) Personally Identifiable Information

When creating and managing an account, we may collect the following information:

• Full name and date of birth (for age verification)
• Username and password (stored in encrypted form)
• Valid email address
• Mobile phone number
• National ID or passport number (for identity verification where applicable)

b) Financial Information

To process transactions, we require the following information:

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (for bank transfers)
• Deposit and withdrawal history and amounts
• Transaction time, date, and method

Note: We do not store full bank card numbers, CVV codes, or PIN codes. Payment gateway operators have their own security measures.

c) Technical & Usage Information

The following is collected automatically when you use our platform:

• IP address and device type
• Browser type, version, and language settings
• Operating system information
• Pages visited and navigation patterns
• Session duration and click-through data
• Information obtained from cookies and similar tracking technologies

d) Gaming Activity Information

• Game history and types played
• Bet amounts and results
• Bonus usage records
• VIP level and points information

3. How We Collect Information

17bat collects information in the following ways:

Directly from You

When you register on our platform, create an account, log in, make a deposit or withdrawal, contact us via live chat, or reach out by email for support — you provide information directly. This information is used with your consent and for specific purposes.

Automatically

We automatically collect technical information through cookies, web beacons, log files, and similar technologies. This information helps us improve our service quality and detect potential security threats.

From Third Parties

Some information may be received through payment processors (bKash, Nagad, Rocket, Upay, banks) and identity verification services. In such cases, the privacy policies of the relevant third parties also apply.

4. Purpose of Using Information

Collected information is used only for the following legitimate purposes:

• Account management: To handle registration, login, password recovery, and account security.
• Transaction processing: To accurately complete deposits, withdrawals, and bonus payments.
• Customer support: To provide assistance via live chat and email and to resolve complaints.
• Service improvement: To enhance platform performance, usability, and security.
• Fraud prevention: To detect suspicious activity and maintain account and financial security.
• Responsible gaming: To monitor users' gaming habits, identify problematic behavior at an early stage, and provide necessary support.
• Legal obligations: To comply with applicable laws and regulations.
• Communications: To send important service updates, security alerts, and account-related notifications.

5. Information Sharing & Disclosure

17bat may share your information with third parties only in the following limited circumstances:

Payment Processors

The minimum information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners. These organizations are governed by their own privacy policies.

Identity Verification Services

Limited identity information may be shared with trusted third-party services when account verification is required. This process is fully secure and conducted through encrypted connections.

Legal Obligations

If disclosure of information is legally required based on a court order, legal process, or a legitimate request from a government authority, 17bat will comply with that obligation. Where possible and legally permitted, we will notify you of this.

Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. However, the new owner will also be bound by this privacy policy.

6. Data Security Measures

17bat adopts industry-standard technical and organizational measures to ensure the security of your information:

• SSL/TLS Encryption: All communication on our website is protected by 256-bit SSL encryption, which prevents unauthorized access during data transmission.
• Encrypted Database: Stored personal information is kept in encrypted form.
• Access Controls: Only authorized staff can view information, and only as needed for their specific role. All access is logged and recorded.
• Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
• Two-Factor Authentication: An additional layer of security is provided for account protection.
• Firewall & Intrusion Detection: Measures are in place to detect and prevent unauthorized access attempts.

Although we take every possible security measure, no internet-based system can guarantee complete security. Security is a shared responsibility — keep your password confidential and notify us immediately if you notice any suspicious activity.

7. Cookie Policy

17bat uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required for the basic functionality of the platform. Login and transactions are not possible without them.
• Functional Cookies: Remember your preferences and settings, such as language selection.
• Analytics Cookies: Help us understand how users interact with our platform, which helps improve our services.
• Security Cookies: Used to detect fraudulent activity and unauthorized access.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some features of the platform.

8. Data Retention Period

How long we retain your information depends on the type of information and the purpose:

• Account Information: For as long as the account is active and for the period required to meet legal obligations after it is closed.
• Financial Transactions: For the period required by legal and regulatory requirements.
• Gaming History: For the period required for responsible gaming monitoring and dispute resolution.
• Log Data & Cookies: Generally for a short period, as required for security and analytics purposes.
• Support Communications: For a reasonable period for the purposes of complaint resolution and quality control.

Once the retention period ends, information is securely deleted or anonymized.

9. Your Rights

As a 17bat user, you have the following rights. To exercise these rights, contact us at [email protected]:

Right to Access

You can find out what information we hold about you and request a copy of that information.

Right to Rectification

If your information is incorrect or incomplete, you can request a correction. You can update some information yourself in your account settings.

Right to Erasure

In certain circumstances, you can request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

Right to Object to Processing

You can object to the processing of your information for specific purposes, particularly for direct marketing.

Right to Data Portability

Where technically feasible, you can request a copy of your information in a structured, commonly used format.

10. Children's Privacy

17bat's services are for persons aged 21 or older only. We do not intentionally collect any information from minors. If we become aware that a minor has used our platform, that account will be closed immediately and the related information will be deleted.

If you believe a minor has accessed our platform, please notify us immediately at [email protected].

11. International Data Transfers

Our servers and third-party partners may be located in various countries. If your information is transferred outside Bangladesh, we will ensure that appropriate safeguards are in place. Any international transfer will be conducted in accordance with the terms of this privacy policy and applicable laws.

12. Policy Changes

17bat reserves the right to update this privacy policy from time to time. If changes are made:

• A new version will be published on this page and the "Last Updated" date will change.
• For significant changes, we will send a notification to your registered email.
• Continued use of the platform after changes are made will be considered your acceptance of the new policy.

It is beneficial for you to review this policy regularly. If you disagree with any changes, you may close your account and contact the support team.

13. Responsible Gaming & Data

17bat is committed to responsible gaming. We may use data from your gaming activity to identify signs of potentially problematic behavior. This monitoring is for your protection and is part of our responsible gaming policy.

If you are concerned about your gaming habits, please contact our support team — we are available 24/7 via live chat and at [email protected].